Staying covid secure

The government have confirmed that pubs can re-open from 4th July.

Our re-opening across the pubs is a staged process and will evolve. Things are different. We are very restricted on customer numbers and operating with much smaller teams. Gusto hospitality remains key to everything we do and we are determined that ‘Less really is more’. The safety and well-being of our team and our customers is at the heart of our plans and everything has been designed to comply with all government guidelines.

the crown

We’re open from noon on Saturday 4th July for pizza from our brand new wood fired pizza oven (weekends only) and drinks outside in our lovely (and enormous) garden.

From Monday 6th July, we are also open inside for meals from our new set menu (and a roast on Sundays). To enable our kitchen team to work safely, our set menu is only available for up to 40 people inside at each service. We’re sorry but we can’t seat you outside to eat if the weather is good when you arrive.

opening hours

the garden experience

We ask that you enjoy your drinks or pizza in socially distanced, seated areas of the garden only. Please make sure you have a table in the garden before ordering. We will be serving drinks from the garden bar outside and the main bar inside and can take pizza orders at both. To order inside, please enter the pub using the main door and place your order at the bar by the till. We are operating a one-way system inside the pub and have plenty of signage to make our entrance and exit doors clear. We’ll take payment (by card only), prepare your drinks and give you a buzzer if you order pizza. Once you have these, please go outside using the door to the garden. When you buzzer vibrates, your pizza is ready for collection from the pizza truck in the courtyard.

To kick things off, we have 13 garden tables for up to 60 customers but we may limit this in our first few days of opening. We are not taking bookings for outdoor tables. Please check the weather forecast and accessorise yourself accordingly with an umbrella/sun-hat/wetsuit/string vest as we can’t accommodate any inside drinking or pizza eating.

We have Brewshed beer at the ready as well as a small range of other beers and Aspalls cider. If you’d like a glass of wine, we have a compact list of wines by the glass or bottle plus a small range of spirits and soft drinks.

When you leave the garden, please return your glasses to the collection point and if you’ve had pizza, please put the packaging in the bin.

keeping everyone safe

We are only happy to re-open in a way that we are really confident will enable us to offer you the same great Gusto hospitality that you’ve experienced in the past with us whilst complying with all government and industry guidelines.

We understand that not everyone may want to come and drink at a pub yet. We want to reassure everyone who visits (or is considering visiting) us that we have always taken cleanliness and hygiene very seriously and will continue to do so. We have carried out a risk assessment and our Staying Covid-19 Secure certificate is on display. We use Suma Bac D10 to sanitise which is effective against corona viruses. Your table will be cleaned between each use and our team will follow a frequent hand washing regime and do their utmost to socially distance from you. Cutlery will be put on the table after you arrive and salt and pepper mills will be sanitised before each use. Payment is by card only. Current government guidance permits 1 metre plus social distancing where other mitigating factors are in use, such as frequent hand washing or use of sanitising gel, increased cleaning of frequent touch points, good ventilation and clear signage around the building.

Government guidance states that when managing the risk of COVID-19, additional PPE beyond what you usually wear is not beneficial. The latest industry guidance does not encourage the use of masks or other PPE (over and above what is normally worn) by our teams. If you would like to wear a mask inside the pub, please feel free to do so.

We need to ask a few things of you if you’re paying us a visit to keep us all safe:

  • If you have any symptoms, do not visit us.
  • Respect social distancing at all times.
  • Follow good hand hygiene by washing your hands or using sanitising gel, avoid touching your face and cough or sneeze into a tissue or your sleeve.
  • In accordance with government guidelines, we will ask you for your name and contact details (one per group) in order to assist NHS Test and Trace if required.
  • Remember that current social distancing guidance allows 1) a maximum of two households (and their bubbles) to sit together or 2) a group of up to 6 people from any number of households outside only (in both cases, all households should socially distance as much as possible).
  • Once you are seated at your table, please stay there unless you are ordering (or need to visit the toilet).
  • Children are welcome but must remain with you at your table (unless visiting the toilet when we ask you to go with them or using the outdoor play equipment when you must supervise them and ensure social distancing is maintained).

current social distancing guidance
We’ve tried to keep our rules to a minimum but are 100% focused on keeping everyone safe and will ask you to leave if you don’t stick to these. Please be kind and respect our team, they are working really hard to make your visit enjoyable and safe. If you’d like to get in touch, you can e-mail us at feedback@thecrownhartest.co.uk.

thank you

We want to thank you for supporting us on the first phase of our re-opening journey.

There’s a way to go but we will take our time and evolve as and when we feel the time is right.

 

take a look at our sister sites:

The Crown Hartest The Fox Bulmer Tye The Cadogan Ingham The One Bull  Bury St Edmunds The Beerhouse Bury St Edmunds